Cisco Jabber Mac Os X Download

 admin

Cisco Jabber is a client application which allows you to access presence, instant messaging, voice communications, and people search. For more information refer to the following article:

Cisco Jabber Mac Os X Download

The instructions below explain how to configure Cisco Jabber to be used in conjunction with your Cisco IP phone.

Apple macOS (or OS X) El Capitan 10.11 or later. Download the Jabber softphone client for Mac from the Software Downloads, Jabber Clients area of GoWMU. Double-click the downloaded file from your browser and then double-click the CiscoJabberMac-##.#.#.#####.pkg file to start the Cisco Jabber installer wizard. Install and Set up Cisco Jabber. Download the Cisco Jabber Installation File for Mac (i.e., “CiscoJabberMac12.8.1.pkg”). Open the file on your computer and follow the prompted installation instructions. Double-click the Cisco Jabber App icon to launch Jabber from the Applications folder. Before entering credentials, click Advanced settings.

Install and Configure Cisco Jabber

To install and configure Cisco Jabber, do the following:

  1. Download Cisco Jabber from the Illinois State University ITHelp Downloads at Illinois State University website.
    • If prompted “Do you want to allow downloads on 'ithelp.illinoisstate.edu”, click [Allow].
  2. Locate Cisco Jabber in Downloads and click to open the Cisco Jabber install wizard. Run through the prompts to install Cisco Jabber.
  3. Launch Cisco Jabber.
    • To use Cisco Jabber from off campus, you must first connect with VPN.
    • For more information about VPN, refer to the following article: Overview of VPN.
  4. If prompted, enter your ISU email address and click Continue.
  5. Sign in with your ULID and password.
  6. To enable Jabber access to your microphone in order to place/receive phone calls, click the icon in the lower-right corner of the Jabber pane and select OK when prompted to allow access.
  7. Set your phone preferences by clicking on the green computer icon near to bottom of the Jabber pane and selecting to use either your Computer or Desk Phone for phone calls, or to Disable Phone Services in Jabber.
    • Selecting Computer will allow you to place calls from Jabber. Calls to your desk phone will ring both at your desk phone as well as within Jabber.
    • Selecting Desk Phone will still allow you to place/receive calls using Jabber, but incoming calls will only ring to your desk phone.
    • Selecting Disable Phone Service will prevent you from placing/receiving calls using Jabber. Voicemail message may still be played back via Jabber.

Cisco Jabber is now configured for use with your Cisco IP phone.

Jabber is part of the VoIP applications at BCIT that offers Presence, Instant Messaging (IM), Voice and Video, Voicemail, Desktop sharing and Conferencing into a single product.

This quick guide will highlight the steps required to download and install Jabber version 11.9 on any Mac computer.

Requirements

You can install Cisco Jabber for Mac on the following operating systems:

  • Apple OS X El Capitan 10.11 (or later)
  • 2 Gig RAM

Jabber installation

If you are installing Jabber on a new computer (for the first time) go to Step 1. If you are upgrading Jabber, delete the Jabber app from your Mac first and then proceed to Step 2.

  1. You will need to have the personal computer activated by completing the online “Jabber Activation” form on the ITS Self Service Portal first.
    • Select Login and make a request (Use your BCIT ID and password)
    • Navigate to the request form: Chat Video and Collaboration > Instant Messaging (Jabber) > Request Personal Device Enrollment
    • Note: Every computer will require its own activation.
    • Input your Computer Type and OS version prior to submitting the request.
    • Once IT Services has activated your computer you will receive an email stating that your Service Request has been completed, you may now proceed to Step 2.

Cisco Jabber Softphone Download

2. Next, you will need to download the new software.

    • The package can be downloaded from the Loop. Go to the Jabber Software Download [LOOP] page and download CiscoJabberMac-Install-11.9.2.pkg to your computer.
    • Double-click the saved PKG file to start the installation and go to Step 3 to continue the setup.

3. Click Continue on the initial screen.

4. Agree to the License Agreement (see picture below).

5. Click through the Destination Selection and Installation Type screens.

6. Click Install to begin the process.

When prompted for your password, enter your Mac OS name and password and click Install Software.7. When the installation completes, click Close.

8. Next, open your Applications folder and launch the Cisco Jabber app.

9. The first time you start Jabber, you will need to authenticate. In cases where you are upgrading an older version, you should not have to re-authenticate.

    • First enter your BCIT ID (A0xxxxxxx@voip.bcit.ca) and click Continue.
    • Ensure your BCIT ID number is in the Username box
    • Type your BCIT ID password
    • Checkmark “Automatic Sign-in”
    • Click Sign In.

10. Jabber will open and you are ready to start.

Phone connection

Cisco Jabber Mac Os X Download Windows 10

The next step is to ensure you can connect to Phone services. This will allow you to control your VOIP phone (take and make calls) using Jabber. By default, Jabber should connect to Phone Services without changes. Keep in mind that you should be within reach of your Desk Phone before taking and receiving calls this way. Jabber merely acts as a Call Controller.

Jabber can also act as a Softphone where your computer’s microphone and speakers are used for audio. The implication is that you no longer have to be in the office to make calls.

DownloadCisco Jabber Mac Os X Download

To enable Jabber as a Softphone, first make sure you have activated your system as described in Step 1 and follow the instructions below:

Jabber Sign In

  1. Click the bottom left phone icon
  2. Select Use my computer for calls
  3. If connected successfully, the icon will change to the computer. You are ready to use Jabber for calls from any location.

Cisco Jabber Mac Os X Download Free

For additional information on installing the Jabber software, please contact the Technology Service Desk at 604-412-7444 – option 1.